top of page

Refund Policy

 Effective Date: July 29th, 2025

At Nook & Nod Resale Co LLC, we take pride in the quality of our materials and craftsmanship. Due to the nature of our products and the custom nature of fabrication and installation services, all sales are final.

All Sales Are Final

  • We do not offer refunds, returns, or exchanges once a material order has been placed or a service has been scheduled.
     

  • This policy applies to all product sales (including stone materials, remnants, and custom cuts) and all service agreements (including delivery and installation).
     

  • Natural variations in stone—including color, veining, and texture—are not considered defects and do not qualify for return or refund.
     

Cancellations

  • Cancellations must be made prior to material procurement or fabrication. If materials have already been ordered or work has begun, the customer remains responsible for full payment.
     

Damage or Defects

  • If a product is delivered with visible damage or defects caused by handling, it must be reported to us in writing within 48 hours of delivery.
     

  • We will review each report on a case-by-case basis and may, at our discretion, offer a repair, partial credit, or replacement if damage is verified and directly attributable to our team.
     

Custom Orders

  • Custom orders are non-refundable under all circumstances, including if the customer changes their mind, cancels the project, or chooses not to proceed with installation.
     

Contact Us

If you have any questions about this policy, please reach out:

Nook & Nod Resale Co LLC
Denver, Colorado
Email: NNResaleCo@Gmail.com
Phone: 720-771-8590

Sales Team 

​Charlie D. (Lead Sales Agent)

Work: 720-908-1817

​

Rueben D. (Lead Sales Agent)

Work: 720-209-4710

NNResaleCoSalesTeam@Gmail.com

NOOK & NOD RESALE CO LLC STONE MATERIAL DISCLOSURE AND SALES AGREEMENT 

(Legally Binding Contract – State of Colorado)

This Stone Material Disclosure and Sales Agreement (“Agreement”) is entered into by and between Nook & Nod Resale Co LLC, a Colorado limited liability company (“Seller”), and the undersigned purchaser (“Buyer”), collectively referred to as the “Parties.”


1. ACKNOWLEDGEMENT OF NATURAL STONE CHARACTERISTICS

The buyer acknowledges that granite and other natural stones are products of nature. As such, natural stone may contain inherent characteristics including, but not limited to, variations in color, texture, thickness, veining, porosity, fissures, pitting, and density. These characteristics do not constitute defects but are considered part of the stone’s natural beauty.


bottom of page